Working with you to create exceptional customer experiences.
Not sure where to begin? Start below.
Day of Discovery
A day designed to help you and your team gain insights and produce breakthroughs, no matter the topics. Whether you’re struggling with how to scale or recalibrate your business, feeling overwhelmed with managing your time, or needing to improve any phase of customer experience, we’ll assist you in unpacking the challenges you’re facing, unite around what matters most, create an Action Plan with a timeline and deliverables, and determine who’ll be responsible for each item. We’ll also recommend future work based on a needs assessment.
A comprehensive review of all things pertaining to your brand. In the course of two days, we’ll take an inventory of the components of your brand platform, define your brand promise, and compose your brand story. We’ll walk through the ideal customer journey, identifying each touchpoint, and defining what constitutes excellence at each step. Obtaining customer feedback, and communication and conflict resolution skills rounds out the program. We’ll create a Brand Plan with a timeline with deliverables and determine who’ll be responsible for each item. We’ll also recommend future work based on a needs assessment.
From the Blog
I was stunned to realize that I had been overperforming – accidentally – at the gym. For some reason, I misread the target reps on one of my exercises during the past month and was cranking out 12 instead of 8 reps per set. It was a bit of a struggle to hit 12...read more
Think about how many times you give your word during the day: I’ll call you this evening. Let’s have lunch this week. I’ll check in with the team and get back to you before close of business. The proposal will be on your desk by Friday. We’re not going to skip date...read more
Tomorrow I celebrate my 60th Birthday. I’ve been writing and rewriting this post for about a week. I kept telling myself that it had to be something spectacular, something that people would be talking about a year from now. I thought it would be multiple pages long –...read more