Click through to order a free copy of the audio book The Power of Promise and access a free video on the Five Key Steps to deliver the promise of your brand.

Strategic Planning

Create a clear and compelling vision for your business, generate a well-defined foundation on which to build your brand, and empower your team to execute it.

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Brand & Customer Experience

Identify the promise of your brand and train your team to consistently deliver extraordinary experiences to your customers, converting them into advocates.

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Professional Coaching

Produce breakthroughs from breakdowns, translate ideas into goals with action steps, and accelerate your growth as a leader with a fresh take on your business.

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Working with you to create exceptional customer experiences.


Not sure where to begin? Start below.

Day of Discovery

A day designed to help you and your team gain insights and produce breakthroughs, no matter the topics. Whether you’re struggling with how to scale or recalibrate your business, feeling overwhelmed with managing your time, or needing to improve any phase of customer experience, we’ll assist you in unpacking the challenges you’re facing, unite around what matters most, create an Action Plan with a timeline and deliverables, and determine who’ll be responsible for each item. We’ll also recommend future work based on a needs assessment.

Brand Basics

A comprehensive review of all things pertaining to your brand. In the course of two days, we’ll take an inventory of the components of your brand platform, define your brand promise, and compose your brand story. We’ll walk through the ideal customer journey, identifying each touchpoint, and defining what constitutes excellence at each step. Obtaining customer feedback, and communication and conflict resolution skills rounds out the program. We’ll create a Brand Plan with a timeline with deliverables and determine who’ll be responsible for each item. We’ll also recommend future work based on a needs assessment.

From the Blog

Leadership in Action

Leadership in Action

Hierarchal structures traditionally look to the top for leadership. For example, in a non-profit organization we look to the Executive Director; in a for-profit company we look to the CEO; in our nation, we ultimately look to the president. But what happens when there...

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You can’t fake leadership

You can’t fake leadership

"The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office." General Dwight D. Eisenhower, Supreme Allied Commander in Europe 1943 –...

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Memento Mori

Memento Mori

Remember that you must die. Most of us don’t like to consider our mortality. Yet there is but one door through which we exit life, and it is called death. What better reminder to make the most of each day? What better motivation to treat those with whom we work, and...

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