Blog

Are You Failing at 8?

Are You Failing at 8?

I was stunned to realize that I had been overperforming – accidentally – at the gym. For some reason, I misread the target reps on one of my exercises during the past month and was cranking out 12 instead of 8 reps per set. It was a bit of a struggle to hit 12...

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Can You Keep Your Word for 30 Days?

Can You Keep Your Word for 30 Days?

Think about how many times you give your word during the day: I’ll call you this evening. Let’s have lunch this week. I’ll check in with the team and get back to you before close of business. The proposal will be on your desk by Friday. We’re not going to skip date...

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Soixante*

Soixante*

Tomorrow I celebrate my 60th Birthday. I’ve been writing and rewriting this post for about a week. I kept telling myself that it had to be something spectacular, something that people would be talking about a year from now. I thought it would be multiple pages long –...

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Committed to an Idea or to an Action?

Committed to an Idea or to an Action?

I’ve been fantasizing about organizing our closet for the better part of a decade. Seriously. It goes something like this: See the problem Ignore the problem Get upset that the problem is still there Vow to do something about the problem Visualize an organized closet...

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Notre Dame: Calling Us All To Greatness

Notre Dame: Calling Us All To Greatness

My heart ached as I watched the Cathedral of Notre Dame burn while flying from Salt Lake City to Oakland. Being in the air at the time made me feel even more helpless. I wanted to be there, in the heart of the City that we love more than any other on earth, in...

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That Guy Makes Me Feel Better

That Guy Makes Me Feel Better

“...people will make a decision based on how the candidate makes them feel, and that guy, that guy there, that guy makes me feel better.” – Nicolle Wallace, anchor of Deadline: White House, speaking about Mayor Pete Buttigieg, 2020 presidential candidate, after...

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Make a Promise. I Dare You.

Make a Promise. I Dare You.

What promise are you making? Your brand is your promise. It’s what your customers can count on you to deliver every time. If you can’t state your brand promise, your customers will do it for you, and they won’t bother to consult you! I recently asked a client to...

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Rituals on the Road

Rituals on the Road

When the flight attendant greats you by name without referring to the passenger manifest, you know that you travel – a lot! What’s the key to maintaining forward momentum in all areas of your life while traveling for work? Maintain the rituals that you have at home....

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Your Marriage is Null and Void

Your Marriage is Null and Void

Those were the words that my husband and I read six months after we were married at City Hall in San Francisco. We knew it was coming. In 2004, Mayor Gavin Newsom had declared that the City and County of San Francisco would be opening their doors to same-gender...

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What emotions are you evoking in your customers?

What emotions are you evoking in your customers?

We are curators of experiences. Like a collection of wine, or art, or stamps, we examine our collections, and select, organize, and care for the items contained within the collection. The best experiences serve multiple purposes. They remind us of how well we’ve...

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