Blog

In loving memory of my mom on the 20th anniversary of her death, this week's blog is the introduction of my book, The Power of Promise: How to Win and Keep Customers by Telling the Truth About your Brand, available on Amazon. Thanks, mom. You are always in my heart....

A week ago, I met with a former client who wants to work together again. During the course of our meeting, the two people in attendance started quoting things I had said during our previous engagement, which was almost three years ago. I was stunned. I’m not sure why....

One week ago, in this blog, I posed a question about whether or not I would continue to practice my enhanced ability to do what matters most, after my husband returned home from the hospital. I wrote about the focus created by that emergency situation, and didn’t know...

Over the past two weeks, I’ve had a masterclass in doing what matters most. My husband’s fall, which resulted in a broken leg and elbow and required surgery and hospitalization, was an extraordinarily effective catalyst that motivated me to critically examine my list...

Early Sunday morning, my husband and I were enjoying a cup of coffee together, discussing how 2019 was shaping up to be our best year ever. We’re healthy and happy. Business is good and getting better. Our personal relationship is solid. We’re blessed with the most...

Make a Promise. Keep Your Word. Be Yourself. Those are my resolutions for 2019. Here’s a quick look. Make a Promise. A promise is made every time you “give your word.” There was a time when a person’s word was the most important declaration and guarantee that one...

It seems easy enough. Do you want to go to the movies? Yes or no? Do you want to subscribe to the service that was pitched to you? Yes or no? Do you want to engage someone as an employee or a consultant? Yes or no? If the answer is yes, responding is required. If the...

Every week, without fail, I connect with two of my colleagues – actually, they’re brothers now – for an hour and a half to coach each other in a Mastermind meeting. We follow a simple formula for the week past. What’s working, what’s not, the one thing that we have to...

Hard to believe, given that I’ve been seeing Christmas decorations in some stores since before Halloween. But now that it’s December, why not celebrate Christmas? Because it’s not Christmas…yet! It’s Advent. And regardless of your faith tradition, or if you have none,...

Keeping the promise of your brand matters to your bottom line. Read on: A woman struggling with infertility was increasingly dismayed by the service she was receiving at her physician’s office. This particular fertility doctor had been first to market in the area, and...