Day of Discovery & Brand Basics
Not sure where to begin? Start here.
Day of Discovery
A day designed to help you and your team gain insights and produce breakthroughs, no matter the topics. Whether you’re struggling with how to scale or recalibrate your business, feeling overwhelmed with managing your time, or needing to improve any phase of customer experience, we’ll assist you in unpacking the challenges you’re facing, unite around what matters most, create an Action Plan with a timeline and deliverables, and determine who’ll be responsible for each item. We’ll also recommend future work based on a needs assessment.
A comprehensive review of all things pertaining to your brand. In the course of two days, we’ll take an inventory of the components of your brand platform, define your brand promise, and compose your brand story. We’ll walk through the ideal customer journey, identifying each touchpoint, and defining what constitutes excellence at each step. Obtaining customer feedback, and communication and conflict resolution skills rounds out the program. We’ll create a Brand Plan with a timeline with deliverables and determine who’ll be responsible for each item. We’ll also recommend future work based on a needs assessment.