I was working with a friend who is a medical professional, and in reviewing patient feedback forms, we discovered something fascinating: kindness was the number one reason that patients expressed gratitude for their experiences. Not efficiency, not getting everything...
My skills in French were limited at best – phrasebook French, as I called it. Given that my husband and I have been traveling to France every year for the past two decades, I wanted to move beyond my ability to order a medium-rare steak with a glass of red wine, ask...
