Sometimes things go wrong. It’s that simple. It may not be as dramatic as dumping a drink on a patron, but if you’re in business, there will be times when you fail to deliver the promise of your brand the first time out. To me, this is the true test of a brand. What...
Why do you do what you do? What’s your purpose? Contrary to what you may have heard, curiosity did NOT kill the cat. (Having just written that, I wonder how many people under 50 will understand it?) Curiosity is one of the most important qualities that you bring to...
Another list that has served me and my clients well over more than a decade. This one is written particularly for conflicts within a team. I hope that it provides value for you. Be open to hearing from one another when there is a conflict. Your goal is early...
“After enlightenment comes the dishes” – or so the saying goes. For many companies, the strategic planning process is something that produces insights that otherwise would have gone unnoticed. While these peak experiences feel great, it’s time to come down from the...
In the last installment, Phase THREE: Vision and Strategic Goals which you can read here, we talked about the honeymoon being over – and that it’s not a bad thing. Because when people who are in relationship, whether at home or at work, have to come together to talk...
