How do you want your customers to feel?

How do you want your customers to feel?

Yesterday, while leading a retreat for one of my clients, I talked with the team about their brand; about it being their promise to their customers and their customer’s experience of their brand being the test of that promise. We also talked about the fact that brand...
Vision matters

Vision matters

Ah…vision, mission, and values. At their worst, they can represent nothing more than an obligatory exercise that companies must go through so they have something to post on their website or on the walls of their office. But at their best, they can powerfully...
What animates you?

What animates you?

I listened to former Vice President Joe Biden eulogize the late Senator John McCain yesterday. Given that Arizona has been our adopted state for the past 13 years, the moment had special meaning for me. In a deeply moving tribute, Vice President Biden talked about...
When your daily routine gets blown to s#@t

When your daily routine gets blown to s#@t

I have a very specific daily routine that I faithfully execute every morning. It consists of the Core Four, a practice I developed training in the Warrior’s Way: Body, Being, Balance, and Business. It’s how I start every day, and it has come to form the foundation...
Glass houses, stress, and creativity

Glass houses, stress, and creativity

Stress levels, blood pressure, and anxiety down. Creativity and connectedness to nature up. All in 72 hours. Not bad. Not bad at all. A case study conducted between 7 – 10 September 2017, brought together a group of people from high-stress jobs, including a New...