It’s easy for well-meaning businesses to talk about being LGBT inclusive. In my work, I’ve heard clients say “all are welcome here” and “we don’t care who someone loves.” These are both great sentiments to proclaim, particularly when you believe them. But how that...
How much time do you spend training your team on the basics of effective phone calls, from greeting to farewell? I’m not just talking about call centers. I’m talking about anyone at your company who is going to pick up a call and interface with customers. Have you...
What is the story that you’re telling about your past? How is that story informing your story about who you are today? Stories are powerful things. Human beings are storytellers by nature. It’s how we pass things on from generation to generation. Think about the...
Years ago, working as the Development Director with Family Pride Coalition, now Family Equality Council, I targeted Volvo Cars USA as a potential corporate sponsor. Family Pride was a small (under $500,000 annual budget) non-profit committed to advancing legal...
The Annual Retreat. What just came to mind? A super-productive gathering of your entire team which leaves everyone energized and inspired for the year ahead? An extra few paid days off? An opportunity for some rest, relaxation, dining and drinking? An utter and...
The photo above is of the interior of an empty building – a former foundry, to be exact. The floor, walls, and ceiling are blank. Everything you see is an image cast by 140 projectors. It took one year of fine tuning to get it right, and now the blank space comes...
