Do you know what a great customer experience feels like, or looks like, or sounds like? Some businesses never seem to get it right, not for lack of trying, but for lack of knowing. Here’s an example of a truly magnificent customer experience to get you and your...
Call them what you want: half-truths, alternative facts, white or little – they are all lies. And we’re in the middle of an epidemic of lying. From the highest office in the land to the sales person not divulging everything about a transaction, we are plagued by this...
In loving memory of my mom on the 20th anniversary of her death, this week’s blog is the introduction of my book, The Power of Promise: How to Win and Keep Customers by Telling the Truth About your Brand, available on Amazon. Thanks, mom. You are always in my...
A week ago, I met with a former client who wants to work together again. During the course of our meeting, the two people in attendance started quoting things I had said during our previous engagement, which was almost three years ago. I was stunned. I’m not sure why....
One week ago, in this blog, I posed a question about whether or not I would continue to practice my enhanced ability to do what matters most, after my husband returned home from the hospital. I wrote about the focus created by that emergency situation, and didn’t know...
Over the past two weeks, I’ve had a masterclass in doing what matters most. My husband’s fall, which resulted in a broken leg and elbow and required surgery and hospitalization, was an extraordinarily effective catalyst that motivated me to critically examine my list...
